ABOUT THE JOB

To serve as the primary interface between the organization and a strategic hyperscale customer, ensuring seamless coordination across technical and operational domains, effective incident management, and high-quality service delivery to achieve strong customer satisfaction and long-term partnership success.

KEY RESPONSIBILITIES

i) Customer Interface & Relationship Management

• Act as the primary point of contact for customer technical and operations teams.
• Build and maintain strong working relationships with key customer stakeholders.
• Facilitate regular meetings (e.g., weekly ops calls, monthly reviews, QBRs).
• Ensure alignment between customer expectations and internal teams.

(ii) Technical & Operational Coordination

• Coordinate closely with internal engineering, operations, and service delivery teams.
• Translate customer requirements into acti...