The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions. The CSM is introduced to the client during the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the solution. The CSM takes ownership of Cornerstone’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their value realization and successful experience with the Cornerstone Products.

The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.
The CSM shall understand customers business objectives, and help achieve them through best practice recommendations, expert-level application support, assist clients in solving point-in-time challenges, and partner with the client to i...