Are you a high-achiever who thrives on ownership, excellence, and helping others succeed?

Do you have the grit, energy, and leadership to ensure clients stay motivated, satisfied, and loyal?

This is your shot to lead Customer Success at one of the most results-driven fitness brands in the country. Were looking for an elite operator, someone who can balance precision with passion, process with empathy, and strategy with action.

THE MISSION

As Customer Success Manager, your mission is simple:

Keep our clients happy, engaged, and getting RESULTS.

You will own the end-to-end experience post-sale, ensuring every member feels seen, supported, and set up for success. From onboarding to retention, renewals to referrals, you're the bridge between promise and performance.

You will also lead a team of Customer Success Associates deployed across our club network, ensuring that frontline service is consistent, proactive, and aligned wi...