About Us

RetailNext is the global leader in brick-and-mortar retail analytics, tracking over a billion shopping trips annually across 100,000+ sensors worldwide. Our Aurora sensor combines edge-based video analytics, IoT, and AI to deliver real-time insights for Fortune 500 retailers across 100+ countries.

Job Summary

Act as the primary post-sales owner of the customer relationship, ensuring customers are successfully onboarded, supported, and continuously deriving value from RetailNext solutions through proactive engagement, technical oversight, and cross-functional coordination.

Responsibilities

• Owning end-to-end customer onboarding, including product training, vendor enablement, store-level troubleshooting, and expectation setting
• Serving as the primary point of contact for all customer inquiries including product issues, setup questions, support, and billing coordination
• Ensuring timely internal response ...