Hi! I'm Paula, the Head of Customer Success at Modash.

I'm looking for a Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.

Background & reason for hiring

Customer Success has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We're hiring one more CSM based in Europe so every customer gets the attention and support they deserve as we grow because we get new customers every day, and the team keeps growing.

We already have 3 CSMs in the team: Ava (platform CSM, Canada), Eddie (API CSM, Canada), and Maris (platform CSM, Europe). We have a HQ in Tallinn, Estonia, but the customers are from all over Europe – so the team is remote‑first and you can be too. Other part of the team is based in Toronto helping us to cover both North America and GMT time zones. You'll jo...