We are seeking a Customer Success Manager to drive retention, expansion, and long-term value across multi-unit restaurant groups and hospitality operators. You will own the post-sale customer lifecycle, ensuring successful deployment, strong adoption, and measurable ROI from Palona’s Conversational AI platform.

This role is highly strategic and revenue-oriented—you’ll partner with operators to transform how high-volume restaurants answer calls, take orders, and engage guests, while expanding Palona’s footprint across locations and use cases.

We’re looking for someone who builds credibility quickly with operators and executives, thrives in startup environments, and consistently delivers clear, data-backed outcomes for customers.

The ideal candidate has experience working with multi-unit restaurant operators, franchisees, and hospitality executives. You will own the customer relationship post-sale, collaborating closely with Sales, Produc...