Job Description

• Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
• Deliver added value services through our offerings to increase product value and adoption
• Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.
• Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.
• Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The “why” behind their investment/engagement)
• Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your ...