Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge.

From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.

As our Enterprise business continues to grow, we are looking for a commercially-minded Customer Success Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.

This is not a traditional support-led CSM role.

This is a strategic, commercially accountable role focused on:

• customer outcomes
• revenue retention
• expansion growth
• executive stakeholder management
• long-term partnership building

You will work closely with Sales, ...