Customer Success Manager - BytePlus (GenAI & SaaS)

Location: Dubai

Employment Type: Regular

Responsibilities

• Serve as the primary technical point of contact for key enterprise accounts, building strong long‑term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
• Provide expert technical guidance during the post‑sales phase, gaining an in‑depth understanding of client business scenarios to summarize and share product application best practices.
• Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on‑time completion and continuous support.
• Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
• Maintain thought leadership in Cloud, AI, and ML technologies by contribut...