Position Summary

As a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid‑sized clients, helping them realize value quickly and maintain it consistently. You’ll support client onboarding, retention, and satisfaction through proactive communication, strategic insight, and close collaboration with internal teams.

In this role, you will be accountable for the overall health and success of a growing portfolio of SMB clients. Reporting to a Senior Manager, your responsibilities will involve managing the complete customer lifecycle by providing guidance, proactively identifying risks and celebrating wins, and gathering crucial client feedback.

Responsibilities

Account Management

• Serve as the primary point of contact for your SMB client portfolio, maintaining responsive communication and building long‑term trust.
• Provide timely updates, manage expectations, and elevate issues where appropri...