We’re Hiring: Customer Success Manager (KPI-Driven Role)
Location: Bangalore | Hyderabad | Mumbai
Experience: 4–8 Years
Accounts: 1 Large Enterprise + 2 Small/Mid Customers
Are you a strategic account manager who thrives on growth, expansion, and measurable impact. We’re looking for a Customer Success Manager who can drive revenue growth, product adoption, and long-term customer value across enterprise and mid-market accounts.
Role Objective
Drive account growth, product adoption, and revenue expansion through structured account mining and farming strategies. Ensure seamless implementation and scaling of Berri Suites within assigned customers.
Key Performance Indicators (KPIs)
1️⃣ Revenue Growth & Account Expansion (30%)
- Achieve defined Qo Q revenue growth
- Identify & close expansion opportunities each quarter
- Increase wallet share within enterprise accounts
2️⃣ Product Adoption & Usage (25%)
- Drive 80%+ product utilization
- Increase act...