From Nuclio Talent, we are looking for a Customer Success Manager – Key Engage to join an innovative company in the fintech sector, focused on enhancing employees’ financial wellbeing through flexible and impactful financial solutions.

Responsibilities

• Take ownership of retention and usage health across a portfolio of Key Engage clients, ensuring sustained engagement and long‑term value realization.
• Monitor and analyse engagement performance indicators (such as MTU, MAU/EE ratios, and feature adoption trends) to proactively identify risks, drop‑offs, and growth opportunities.
• Design and execute structured client communication and engagement strategies to maintain consistent product usage beyond initial onboarding and launch phases.
• Detect early signals of disengagement or churn risk and activate targeted recovery and re‑engagement actions to restore client activity and value perception.
• Lead periodic performance and value r...