The Senior Customer Success Manager – Channel is responsible for ensuring enterprise customers served through assigned Communication Service Provider (CSP) partners achieve successful outcomes from Aeris services throughout their lifecycle.

Operating within the Technology organization, the role leads post-sale Customer Success activities for strategic customers, working through CSP partners to maximise customer value, improve adoption, strengthen retention, and enhance the customer experience. The role combines proactive customer success practices, structured governance, AI-enabled insights, and cross-functional leadership to identify risks early, improve outcomes, and protect existing business.

The role will utilize approved AI capabilities to enhance customer insight, support decision-making, improve productivity, and increase the effectiveness and scalability of Customer Success activities.