About the Role

Reporting to the Customer Success Director for ERP, you will lead the Regional Customer Success team for our SBD Software Company, covering Professional Services, Customer Success Management, and partnering with support and renewal teams, serving clients across your region. The role will cover either APAC or EMEA with the two leaders being closely aligned in order to enable a consistent way of working and experience for our customers.

The SBD portfolio is currently Mintsoft, Prospect CRM, Unleashed, and Tradify, but additional products may be added through future acquisitions.

Responsibilities

• Form a strong partnership with the SBD GM and the SBD leadership team, serving as a trusted advisor on customer strategy, market insights, and business performance.
• As a key member of the SBD senior leadership team, contribute to SBD strategy and business planning, ensuring customer‑centricity drives all decisions.