Customer Success Lead (Customer Success + CRO)@Cooee
Customer Success is growing at Cooee.
Which means we’re looking for someone who can lead teams, build processes, manage customers, drive conversion thinking, handle scale… and still keep their sense of humour.
This is not a maintenance role.
This is a build, optimise & scale role.
What you'll own: Lead and mentor the Customer Success function
Drive customer retention, engagement, growth, and business outcomes
Build operational processes that actually work in startup reality
Improve team efficiency, workflows, and customer success playbooks
Partner with product, leadership, data, and cross-functional teams
Turn customer feedback, data, and insights into business action
Guide brands on performance improvement, visitor behaviour, and conversion opportunities
CRO Skill Set We’re Looking For: Strong understanding of ecommerce funnels & conversion metrics
You should be comfortable discussing and analy...