Department

Customer Success
Designation

Customer Success Lead
Location

Delhi NCR
Reporting

Vice President – Design & Product

The Customer Success Lead will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience.

Role & Responsibilities
Professionally manage relationships with a portfolio of assigned accounts
Build executive relationships within the customer’s organization
Make sure he/she exceeds customer retention goals and ensure consistently high retention rates
Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
Gain a thorough understanding of assigned ...