Lead the implementation team at Lightspeed as a Senior Manager in Customer Success. This role focuses on driving successful onboarding and early customer retention strategies.
In this critical position, you'll report to the Director of Customer Success while owning the North America onboarding strategy. Your key goals include improving time-to-value and product adoption while creating a smooth customer experience from sales to onboarding. Experience in SaaS and team leadership is essential.
Key Responsibilities:
• Manage and refine onboarding playbooks and strategies
• Drive improvements in key onboarding outcomes
• Facilitate frictionless transitions through clear accountability
• Lead the onboarding team for performance and development
• Collaborate cross-functionally with Sales and Support teams
Requirements:
• 5+ years in SaaS leadership roles
• Proven track record in managing large teams
• Familiarity with automation and digital onboarding best pra...