About the Company Metalcool Pte Ltd
supports manufacturers with precision cutting tools, tool regrinding, coolant solutions, and machining process support. Serving sectors such as aerospace, semiconductor, oil & gas, marine, automotive, defence, and general engineering, we help customers keep production processes stable, reliable, and cost-effective. We are looking for a
Customer Success Executive
to handle and follow through on the customer-facing process from enquiry to quotation, order processing, delivery coordination, and customer updates. This role is suitable for someone who enjoys customer communication, is careful with details, and can take ownership of daily follow-through in a fast-moving manufacturing business. Key Responsibilities: Customer enquiry handling:
Receive and review customer enquiries to ensure complete information, clarify missing details with customers before routing technical or complex enquiries to internal team.
Quotation coordination:
Pre...