Drive customer satisfaction as a Customer Success Executive at ServiceNow in Canada. Collaborate with C-suite leaders to optimize service delivery and retention strategies.
This strategic role focuses on maintaining relationships with key customers post-sale. You will utilize your deep industry knowledge to align ServiceNow's offerings with customer goals, ensuring effective platform utilization and satisfaction. Engage with executive stakeholders to foster growth in complex transformation initiatives, continually seeking to enhance the customer experience.
Key Responsibilities:
• Supervise high-impact transformations with leading clients
• Analyze customer data to identify service improvements
• Partner with teams for cohesive strategy execution
• Advocate for product developments based on feedback
• Manage risk areas to enhance customer retention
Requirements:
• Proven experience in client-facing leadership roles
• Minimum of 15 years in transformation o...