About Us

• Location : Clark Freeport Zone, Pampanga, Philippines
• Department : Customer
• Function : Customer Support
• Working Pattern : Hybrid
• Benefits : Benefits at Ideagen
• Salary : This will be discussed at the next stage of the process

The Customer Success Engineer Tier 2 is tasked with handling more complex technical issues that escape Tier 1 support. This role requires deeper technical expertise to analyze, diagnose, and resolve complex problems, ensuring customer satisfaction and product reliability.

Responsibilities

• Advanced Troubleshooting : Handling more complex technical issues that have been escalated from Tier 1
• In-Depth Analysis : Conducting thorough analysis to identify root causes of technical problems
• Collaboration : Working closely with Tier 1 support and other departments f...