PURPOSE
The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole.
The Customer Success
Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with GlobalTranz.
The Customer Success
Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.
Essential Duties & Responsibilities
Ensure all account activities are in accordance with established standard operating procedure for their assigned account
Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasibl...