Job Description

Cellulant is a digital payments business. We run an ecosystem of consumers, merchants and banks in which we facilitate payments and build value through the value-added services we layer on top. In building this ecosystem we serve different types of customers with different products, in a range that includes mobile banking products, mobile credit products, US…

Associate: Customer Success

Role Overview

The customer success agent serves as the primary point of contact for all our customers which involves continuously seeking solutions for current issues, proactively improving processes and tools to meet and maintain service levels and improve customer delight. They provide 1st level customer support through ticketing, troubleshooting, and communication in adherence to the established service level agreements.

Key Responsibilities