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Customer Success and Implementation Manager
Straive
π
Taguig, Philippines
Location
Taguig
Posted
June 22, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Work set-up: Hybrid
Work Schedule : Night Shift
Work Location : BGC
Job Responsibilities:
Team Leadership & Delivery Ownership
- Set clear performance expectations tied to customer and business outcomes
- Balance capacity, workload, and prioritization across the portfolio
- Run weekly operational cadences (portfolio, milestone, and risk reviews)
- Coach in real time within active engagements
- Build a high-accountability, high-support team culture
Process & Governance
- Translate strategic direction into standard onboarding motions and runbooks
- Drive full adoption of tools, data standards, and delivery methodology
- Ensure strong project hygiene, timeline integrity, and scope control
- Implement inspection frameworks that eliminate heroic...