**As a Customer Success Administrator, you will provide a high level of support to the Australia and New Zealand Customer Success Specialist Teams and allsegments of customers within the ANZ** **region. You will handle transactional tasks for all customer segments, to allow our Customer Success Specialists (CSS) to focus on growth and adoption.**
**Responsibilities and Duties**:
- Provide high standard contract summaries and account reconciliations for customers
- Follow up open support cases for customers and report the outcomes to CSS and Team Leader
- Process partial churn requests for customers
- Manage dashboards and communications via dashboard for SG Fleet
- Assist with any billing or reconciliation items associated with customers
- Account allocation tasks and dealer customer allocation
- Assist with any bespoke customer reporting requests
- Churn and Order queue management
**This role would need to work the Australian and New Zealand time zone, wh...