This role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts.
Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption.
At the same time, the role includes to serve as an actual CSS for US Bronze Accounts with ACV that goes from $9,****** to $9,******, in order to promote growth and adoption for this segment as well.
**Responsibilities and Duties**:
- Address and process Add-On Opportunities for Platinum and Gold Segments.
- Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.
- Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.
- Process partial churn requests for Platinum and Gold Segments.
- Promote growth for Top Bronze Accounts assigned by engaging with the customer and understandi...