**Overview**

**Customer Success Account Manager (CSAM)**

Join Microsoft’s Customer Success Unit—a global team of over 17,000 professionals—dedicated to accelerating business value through differentiated customer experiences. As a CSAM, you’ll be the primary delivery lead and strategic partner for customers, driving real outcomes through Microsoft’s cloud technologies and services.

This is a fast-paced, customer-facing role focused on solving complex business challenges. You’ll thrive if you’re energised by helping customers succeed, navigating ambiguity, and orchestrating across diverse teams.

It is important to note that this role is required to work ANZ Hours.

**Responsibilities**

**Key Responsibilities**

Customer Strategy & Relationship Management

+ Build and maintain trusted relationships with customer stakeholders and technical professionals.
+ Align customer objectives with Microsoft’s portfolio through Cu...