?Are you looking for a high level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in Italian at a native level?
If so, then you have found the right position!
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key Responsibilities:- Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.
- Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
- Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
- Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
- Log and update customer interact...