About The Role Responsible for supporting a busy Customer Solutions department in reviewing incoming work, undertaking queries and administrative work as well as overseeing the allocation of cases received into the department and ensuring a fair and consistent level of work across the team. About You Well organised

Ability to manage own time and workloads with minimal supervision

Ability to always remain calm especially under pressure

Takes ownership, accepts responsibility, delivers results and manages expectations

Ability to work both independently and as part of a team

Customer Focused

Inspires trust and fosters strong relationships with both internal customers and external partners

Effective Communicator

Confident communicator

Minimum criteria:

Exceptional verbal and written communication skills

Experience of managing high volumes of work in a customer focused environment, meeting KPI’s and t...