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Customer Solutions Officer

🏢
VMCH
📍 Mulgrave, Australia
📍
Location Mulgrave
📅
Posted June 21, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

About the role

As a Customer Solutions Officer (CSO), act as the friendly first point of contact for existing AHAC consumers and manage intake for prospective consumers. Respond promptly to queries, troubleshoot service and care matters, support feedback and concerns, escalate issues as needed, and ensure a smooth, successful transition into VMCH services.


Your focus will include:

  • Being the first point of contact for clients and enquiries, providing friendly and clear support

  • Guiding new enquiries, explaining service options, and helping clients feel confident

  • Managing referrals, setting priorities, and keeping accurate records

  • Handling calls, emails, and client updates efficiently

  • Resolving issues quickly and escalating when needed

  • Keeping clients informed about any changes to their services

    • About you 


    You are a clear communicator with a positive, can-do...

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    📍 Location Details

    🌆
    City
    Mulgrave
    🗺️
    Country
    Australia
    🚗
    Commute
    Local Area

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