POSITION SUMMARY:
The Customer Solutions Consultant (CSC) is a customer-focused position based in a store or customer location responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with identified customers, over the phone, in-store and out of the store gathering customer data to grow customer spend in the Sales Market. The CSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
Represent FXO by attending key department meetings, site visits...