Overview

Customer Service Team Leader Premium Lifestyle & Homeware Brand

Lead with heart. Serve with excellence. Inspire through quality.

A well-established, design-driven South African lifestyle and homeware brand is looking for an experienced Customer Service Team Leader to manage and inspire its dynamic support team in Cape Town. Known for its sculptural products and international customer base, the brand places customer satisfaction at the core of its business.

You'll play a pivotal role in driving a world-class service experience that matches the brands values: elegance, functionality, and creativity.

Key Responsibilities Lead and mentor a customer service team (phone, email, and online platforms), promoting a culture of service excellence. Monitor daily operations to ensure SLAs, KPIs, and customer satisfaction goals are met. Conduct regular performance reviews, coaching, and training sessions. Operational Excellence Oversee the processing of o...