Required Education:
•High School Diploma or State Board of Education certified GED along with Related/equivalent experience or Associate's Degree required

Qualifications/Skills/Experience:

• 1-3 years Sales or Customer Service experience
• Prior security call center experience is preferred; ACD knowledge helpful
• Good verbal and written communication skills to effectively communicate over the telephone
• Excellent customer service skills and ability to work in a dynamic fast fast-paced environment
• Ability to navigate a computerized data entry system or other relevant applications
• Knowledgeable in Microsoft Windows (Word) and the internet
• Be familiar with emergency procedures
• Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus

Job Responsibilities:

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS)
• Receives, ...