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Customer Services Manager

🏢
Barco
📍 Kortrijk, Belgium
📍
Location Kortrijk
📅
Posted June 07, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Customer Services Manager

Location:

Bracknell, Berkshire, GB Kortrijk, BE

Role Overview


As a Customer Care Manager, you are responsible for overseeing the end-to-end performance of field service delivery across the UKI and Nordics region. You will lead and develop service teams, ensure high customer satisfaction, drive service revenue, and continuously improve processes, tools, and operational efficiency.

Key Responsibilities

Service Delivery & Operations

  • Manage and monitor daily field service operations to ensure high-quality service delivery.

  • Track performance through KPIs, dashboards, and scorecards to enhance customer satisfaction.

  • Ensure consistent service delivery, including work performed by third-party partners or dealers.

    • Team Leadership & Development

  • Lead, coach, and develop a regional service team.

  • Defi...

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    📍 Location Details

    🌆
    City
    Kortrijk
    🗺️
    Country
    Belgium
    🚗
    Commute
    Local Area

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