Job Overview

Christchurch - based at Manawa - Medical Surgical Division. Fixed Term until 31st December 2026 - full-time position working 40 hours per week.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Working closely with the Customer Services Manager, you will coordinate and facilitate complaint management activities in accordance with Health New Zealand Waitaha policies, the Health and Disability Services Consumers' Rights Code, and relevant legislation. You will work collaboratively with clinical and non-clinical teams to investigate complaints, support timely and effective resolution, identify opportunities for service improvement, and contribute to a culture that values consumer feedback and learning.

Key Responsibilities

• Facilitate the effective management of complaints and concern...