This role is responsible for handling calls and emails related to in‑scope inquiries across all lines of general insurance business, with a primary focus on motor insurance policies. The role supports customers, agents, and internal stakeholders to ensure timely and accurate service delivery in line with company service standards.

• Manage customer and agent inquiries received via hotline, email, and walk‑in channels for all general insurance product lines, with a strong focus on motor insurance
• Respond to queries and provide support for coverage clarification, premium payments, policy renewals, quotations, policy endorsements, Claims‑related queries
• Deliver accurate, clear, and customer‑friendly responses in line with Service Levels and KPIs
• Identify cases requiring escalation and ensure timely escalation to the relevant teams
• Maintain proper case documentation for all interaction...