**Career Area**:Finance**Your Work Shapes the World at Caterpillar Inc.
**When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.Together, we are building a better world, so we can all enjoy living in it.
**Job Summary**:Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services **.
****What You Will Do**:- Addressing customer issues and resolving complaints.
- Ensuring all customer communication is clearly documented.
- Answering inbound customer service inquiries.
- Providing analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining ap...