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Customer Services Agent

🏢
Serco
📍 Lincoln, United Kingdom
📍
Location Lincoln
📅
Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Customer Service Advisor

Lincolnshire County Council

Part time – hours per week

Salary - £,. pro rata plus Serco Benefits.

Main Purpose:

To understand the needs of unpaid carers. To provide information, advice, and guidance and to make appropriate onward referrals to support carers to maintain their unpaid caring roles.

To provide an administrative function to support the service

ain Accountabilities: 

  • Provide an exceptional customer service experience to all Carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E-referrals, Chat)
  • Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures ( the care act / framework and safeguarding) and keep up to date with legislation changes as required
  • Through effective call control and a stre...

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    📍 Location Details

    🌆
    City
    Lincoln
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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