The Customer Service Assistant supports passengers at check-in and boarding areas, verifies travel documents, and handles inquiries related to flights and systems while ensuring compliance with safety and security standards.

Key Responsibilities:

• Provide excellent customer service at check-in counters and boarding gates
• Verify passenger identity and travel documents (passports, visas, tickets)
• Support passengers with special needs and handle customer inquiries and disruptions
• Assist with automated check-in systems and process travel documentation
• Ensure compliance with all safety and security procedures, reporting any incidents

Operations:

• Manage boarding gates to ensure safe and timely flight departures
• Coordinate with airline and ground teams to support smooth turnaround operations
• Monitor boarding processes, passenger reconc...