Role Title: Customer Service Agent

About Fyle (Now part of Sage)
Fyle is now part of Sage, a global leader in accounting and business management software. Together, we’re building a global expense management solution that simplifies how businesses track, approve, and reconcile spending.

About the Role
As a Customer Service Agent, you won’t just be answering queries, You’ll be
solving real problems, collaborating cross-functionally, and ensuring our
customers feel heard, valued, and supported. Your mission will be to manage
customer conversations across tickets, chats and calls with care and precision,
ensuring we’re not only meeting timelines but exceeding expectations.
You’ll work closely with product and engineering teams to drive resolution,
provide contextual insights, and act as the customer’s internal advocate. If you’re
someone who thrives on variety, enjoys ownership, and believes in meaningful
impact, this role is for you.
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