Customer Service Representative - Non-Voice

Metro Manila | Onsite



Job Description

We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.



Responsibilities:

• Respond to customer inquiries via chat or email

• Provide accurate information about products, services, or accounts

• Resolve issues efficiently and professionally

• Document all interactions in the system

• Escalate complex concerns to supervisors

• Maintain quality, productivity, and customer satisfaction metrics



Schedule & Training:

• Shifts include nights, weekends, and holidays

• Paid training on non-voice processes and platforms



Requirements:

• High School or Senior High School graduate (College preferred)

• Strong written English communication

•...