As a Customer Service Technical Specialist, you will take on a more prominent role in supporting customers with various technical issues. Building on your foundational skills, you will assist with more complex troubleshooting and contribute to project-based improvements. Your contributions will help in refining our support processes and enhancing customer satisfaction. This is a full-time permanent position, based in Menara Great Eastern 2, Jalan Ampang, Kuala Lumpur (hybrid working, working from home 2-3 days per week).

About the Role

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical suppo...