Description
The Delivery Station Liaison (DSL) team advocates for Customers from within the heart of Amazon’s Delivery Stations. The team provides support to customers who have experienced a failed delivery and require an urgent reattempt, as well as reducing Customer effort by proactively addressing delivery issues before the customer even knows there was a problem. A Team Manager sets the vision and culture of their team by creating individual and team performance expectations and goals, maintaining a focus on improving customer satisfaction, and identifying customer impacting issues and working with stakeholders to implement solutions.

Key job responsibilities
• Remotely lead a team of 15-30 DSL agents.
• Travel to Delivery Stations depending on the business needs (a minimum of three visits per month) to visit teams and build relationships.
• Analyse performance metrics and drive performance improvements.
• Represent the Voice of Customer in the Delivery Stat...