We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.

At Portsmouth Water, delivering an exceptional customer experience is at the heart of everything we do. We are delighted to be looking for a pro‑active and customer focused person to step into the role of Customer Services Team Leader.

In this role, you will manage our inbound customer contact team, ensuring every interaction is handled efficiently, professionally, and with care. You will also lead and support the team to meet customer demand, achieve service standards, and continuously improve processes and performance, while ensuring operational efficiency and budgetary targets are maintained.

What will you be doing?

Key Responsibilities

• Managing the team to deliver exceptional levels of customer service
• Taking responsibility for performance management and quality assurance
• Drive business goals