What you will be doing

We are looking for an experienced Customer Service Team Leader to join our Customer Service team at Auckland Airport (AKL). We are committed to ensuring all our customers have an exceptional experience through the execution of our Company Values.

As a Customer Service Team Leader, you will provide strong leadership, supervision, development, and support to the frontline Customer Service team.

You will be required to work on a 24/7 shift roster pattern to cover operational demands at Auckland Airport.

Your key responsibilities are:

• Seeking a dynamic leader who can lead by example, while coaching and mentoring our coordinators and assistants to deliver an exceptional passenger experience.
• Be an effective communicator, skilled at collaborating with stakeholders to manage daily operations seamlessly, while responding quickly and calmly to unplanned incidents or events.
• Thrive in a fast-pace...