Carry1st is building the dominant commerce platform for Africa and the Middle East. Operating at the intersection of video games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. We are partnered with top global game companies like Riot Games, Activision, and Tencent and we are backed by top investors like a16z, Bitkraft, Google, Konvoy, Riot Games, Sony, and Nas.

This role will play an important part in strengthening Arabic-language customer support and ensuring customers receive thoughtful, effective service. You will help shape how the function operates, support a growing team, and contribute to a customer experience that is consistent, responsive, and aligned with the needs of the business.

You will...

• Oversee the daily operations and performance of the Arabic customer service team, ensuring service levels, quality standards, and KPIs are consistently achieved
• Lead and support custo...