About the Role

As Team Leader, Fleet Services NZ you will lead a multi‑channel contact centre and administration team of seven Fleet Services Consultants ensuring exceptional customer service and operational excellence in our Auckland office.

As a people leader, you will be responsible for coaching and mentoring team members to ensure an optimal customer experience. In addition, this role has accountability for all people related activities including but not limited to resourcing, recruitment, induction, onboarding, development, engagement and retention of employees.

Responsibilities

• Responsible for all related Balanced Scorecard metrics pertaining to Operational Effectiveness and Efficiency in the team.
• Track, evaluate and report on team and individual performance against performance metrics including KPI’s and SLA’s.
• Lead process improvements, best practice sharing and project initiatives.
• Provide strategic...