Description Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately.
RESPONSIBILITIES:
• Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume.
• Collaborate with cross functional departments on DTC customer service programs
• Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience
• Lead the team in providing responses through SMS, chat, email, and phone
• Assist in training, workforce management, and budget management for the team.
• Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards.
• Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner.
• Track and analyze Call Center performanc...