Elevate customer satisfaction as a Specials Coordinator at Teknion. This role focuses on managing price requests, providing prompt delivery information, and enhancing the customer service experience.
As the key point of contact, the Specials Coordinator works within established guidelines to serve customers, dealers, and sales representatives efficiently. You will oversee price requests, manage service level agreements, and liaise with various teams to optimize the specials process. Your expertise will ensure timely and accurate responses, enhancing overall service delivery.
Key Responsibilities:
• Act as primary contact for customers, dealers, and sales representatives
• Enter and validate specials requests using Price-It software
• Manage adherence to established Service Level Agreements
• Audit pricing and prepare reports based on Dealer feedback
• Co-ordinate special projects with internal teams
Requirements:
• Technical or Project Management diploma pref...