Role summary

This is a one-year contract role. Customer Service Specialist is reporting to Customer Service Department under Supply Chain Division. This is a permanent position that require knowledge of order processing, production planning, delivery planning, invoicing and customer complain handling.

General responsibilities and activities include

• Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.
• Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.
• Raise Credit Release in SharePoint system and follow up until it is unblocked.
• Approval on eNA system for new SKU number request.
• Prepare Proforma Invoice for pre-payment orders and report in MYTax porta...