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Customer Service specialist

🏢
Stanley Black & Decker
📍 Shanghai, China
📍
Location Shanghai
📅
Posted June 08, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Order and system management

  • Collect customer order and negotiate delivery time based on customer requirement and inventory fulfillment
  • System operation/data maintenance in SBD & customers' systems, such as price maintenance and update, order confirmation
  • Work with various departments to ensure that customer orders are delivered on time

    • Status tracking and feedback

  • Scope incl. FC to order, order to delivery, delivery to shipment, consignment inventory
  • Timely feedback and support of various orders problems

    • Bill to cash mgmt.

  • Reconciling with customers, billing, and cooperating with related departments to improve DSO

    • Sales support:

  • act as an interface (one window but not only window)of customer requirements and complains to provide feedback and solution

    • Sales forecast driving

  • Closely cooperate with customers and sales team to collect sales forecast and market info.
  • Monitoring and analyzing cu...

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    📍 Location Details

    🌆
    City
    Shanghai
    🗺️
    Country
    China
    🚗
    Commute
    Local Area

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